Cloud Scanning (1)

Where do I download the latest Scan Client from?

To enable scanning from your local scanner straight to your Private Cloud, you will need two pieces of software.

Firstly you will need to be licensed for the scanning software on your platform. Contact Us to have this setup (Fees start from $15/ month Ex GST for 10 users).


Once this has been provisioned on your platform, you will need to install the software to each of the local machines that need to scan.


You can download and install the client software here.

– Once the file is downloaded, Run the installation program.

– Once installed the client side software is installed, log into your Private Cloud. (If you are already logged in, you will need to Log Off

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CloudEx (Exchange 2010 and 2013) (6)

How do I access the Web Client or Outlook Web Access

To access the webclient you will need two pieces of information. The first is the web address and the second is your username and password.


Weblink -> https://cloudex.secure-iss.com/owa


Your username and password would have been provided to you when you first signed-up. Your username will be in the format CLOUD\Username.

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How do I set an Out of Office/ Automatic Reply in Outlook 2010 and 2013?

    1. Click the File tab, and then click the Info tab in the menu.2881877
    2. Click Automatic Replies (Out of Office).2881878
    3. In the Automatic Replies dialog box, select the Send Automatic Replies check box.
    4. If you want to specify a set time and date range, select the Only send during this time range check box. Then set the Start time, and then set the End time.
    5. In  the Inside my organization tab, type the message that you want to send within your organization, and in the Outside my organization tab, type the message that you want to send outside your organization.
    6. Click OK.
    7. If  you selected the “Only send during this time range” option in step 4, the Automatic Replies (Out of Office)feature will continue to run until the date and time set for the End Time in step 5 is reached.
      Otherwise, the Automatic Replies (Out of Office) will continue to run until you repeat step 1 and select the “Do not send automatic replies” option.deactivate


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Cleaning Up Mailbox your in MS Outlook 2010

Cleaning up the Outlook 2010 mailbox for better performance to ensure that the allocated server space.

  1. Auto Archiving:
    • AutoArchive will move messages over 6 months old from your mailbox hosted on the Exchange server to a mailbox on your local computer.  Please keep in mind archived messages will not be viewable through Outlook Web Access because they are no longer stored on the Exchange server.
  2. Setting up AutoArchiving:
    • In  the main Outlook 2010 window, click on the File menu and select Options.
    • Go  to Advanced, and click on the AutoArchive Settings button.
    • Change your settings to match the picture below or your own preferences.
    • The next time you see the message “Auto Archive Old Items Now?“, all of your old messages will be moved to Archived Folders. Archcfg
    • Note:
      • If you filter your mail into multiple folders, you may want to set different AutoArchive schedules for each mail folder.
      • To do this, right click on the email folder, select Properties, and select the AutoArchive tab. Select “Archive this folder using these settings.” After you have made the appropriate changes, click “OK” to save the changes.
  3. Manually running Auto Archive:
    • If you wish to manually run AutoArchive now, go to the File menu and select Info, click on Cleanup Tools, then Mailbox Cleanup and then click on the Auto Archive button.
  4. Accessing the Archived Items folder:
    • The Archived Folders will not appear until successfully archiving your old messages for the first time. Fldrlist
  5. Emptying out your Deleted Items folder:
    • To empty out your Deleted Items folder, right click on the Deleted Items folder and click on Empty Folder.
    • To set Outlook 2010 to empty your Deleted Items folder on exit:
      • Go to the File menu and click on Options.
      • Click Advanced and check the box marked Empty Deleted Items folders when exiting Outlook under Outlook start and exit and click OK.


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How to Setup Exchange on iPhone

Setup Guide:

  1. Touch Settings>Mail, Contacts, Calendars>Add account>Microsoft Exchange
  2. Enter your details as follows: iphone
  3. Touch next, In the “Server” field that appears, enter “cloudex.secure-iss.com‟, Touch next.
  4. Choose what to sync between your iPhone and your Exchange account. Touch Save.
Congratulations, you have successfully added your exchange account to your iPhone!


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How do I set an Out of Office/ Automatic Reply in Web App?

From the Web Client running on an Exchange 2010 Server:

  1. Click on Options in the upper-right.
  2. Select Set Automatic Replies from the drop-down menu. owa2010faq
  3. Select Send automatic replies.
  4. If desired, select the Send Replies only during this time period check box to schedule when your out of office replies are active. If you do not specify a start and end time, auto-replies will be sent until you select the Don’t send automatic replies check box. NOTE: Previously used automatic replies associated with your email account may appear in the text boxes for your use, if desired.
  5. For replies to senders inside your organization, type the response that you want to send to colleagues while you are out of the office. They will receive the notification only once.
  6. For replies to senders outside your organization, select Send automatic reply messages to senders outside my organization check box. Select whether you want Send replies only to senders in my Contacts list or Send replies to all external senders. Type the response that you want to send while you are out of the office. They will receive the notification only once.
  7. Click Save.



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How do I set my MX records for CloudEx (Exchange 2013)

When you sign-up for our CloudEx product, (our Microsoft Exchange 2013 product) you will need to setup a number of MX records so that mail is delivered to our servers.


MX Record/ SRV Record change-over
When we are ready to cut-over the MX record  you will need to supply the following information to your IT contact or web developer. (We are also happy to assist but will require  access to your DNS records to complete these updates).


MX 10  cloudex.secure-iss.com.
MX 20 cloud-exch01.secure-iss.com.
MX 40 cloud-exch02.secure-iss.com.


The above records can be described as Record Type (MX), Priority (10, 20, 40) and then the FQDN (cloudex.secure-iss.com etc).


You will also need an Auto discover (SRV) record setup. If your DNS host supports this record type please add the following:

_autodiscover._tcp.<<<YourDomainName>>>.  SRV  0 100 443  cloudex.secure-iss.com.

Where the above <<<YourDomainName>>> is a fully qualifed domain. As an example if your domain is secure-iss.com the complete record would be _autodiscover._tcp.secure-iss.com.


If your host doesn’t support SRV records you will need to include a CNAME record as follows:

autodiscover  CNAME  cloudex.secure-iss.com.


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Common Email Terminology (11)

What are Aliases?

Aliases are one to one mappings between a person’s email address, and another email address which refers to the same person.

For example,

cameron@secure-iss.com is an alias for cbeere@secure-iss.com.

Emails addressed to either cameron or cbeere will both go to the same person. Aliases are good for when you have multiple email addresses that need to go to only one person. Broadly, an alias is just a distribution list with one person in it. I may set up sales, info, accounts as aliases for my mailbox so I receive mail addresses to any of these addresses.

One can have unlimited aliases and distribution lists per account. These can be managed from your domain administrator account or set up by Secure-ISS staff. We will ask you for a list of aliases and distribution lists as part of the regular signup process.

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What are Distribution Lists?

Distribution lists are email addresses which send mail addressed to them to multiple people (one address to many people).

For example:

sales@secure-iss.com sends to: cbeere@secure-iss.com and pmcintyre@secure-iss.com.

A distribution list sends one copy of the mail to each person. This means that each person is free to do what they want with their copy of the email – they can mark as read, delete, move, copy or forward the email without anyone else’s copy being affected. Distribution lists are best for information addresses, where members don’t need to co-ordinate with each other to reply to an email.

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What are Mailboxes?

A mailbox refers to the actual mail store on our server – the physical copy of your emails that we store on our disks. You can think of a mail store as like a ‘folder’ on the server. For each email account there is only one folder into which mail is saved. This mailbox is completely independent of the other mailboxes on the server. To access a mailbox you can log in via our web client, Outlook or another email program. For each person in your organization will generally need one mailbox.

Mailboxes (remember, this is the physical mail store!) can have multiple aliases or distribution lists sending mail to them. You can then view the mail in one mailbox, when you log into the Zimbra web client or Outlook.

An example setup might be:

info@secure-iss.com (alias)

 sales@secure-iss.com (alias)

                                                                                   accounts@secure-iss.com (dist. List)



                        – or –

paul@secure-iss.com (alias)

               accounts@secure-iss.com (dist. List)


            pmcintyre@secure-iss.com (mailbox)

Notice how accounts@secure-iss.com can go to two people, in two different mail stores!

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What are External Accounts?

External accounts are any email mailboxes (physical mail stores) that are not on our servers here at Secure-ISS. This includes free accounts like Hotmail, Gmail or Bigpond accounts.

With Secure-ISS hosted email you have the ability to automatically download emails from any of these email addresses into your mailbox. This means you can have all of your emails across multiple addresses stored in the one mailbox!

For Example:

Camo@gmail.com (ext. address)

Camo@hotmail.com (ext. address)


One could then view hotmail and gmail emails through your Secure-ISS webmail client!

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What are Domains?

Your domain is the location on the internet at which people can find you and your company. You can find your domain by checking your email address – everything after the ‘@’ symbol is your domain.

For example, if my email address was cbeere@secure-iss.com

My domain would be ‘secure-iss.com’.

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What are Domain Administrators?

Assigning one of your email accounts to be a domain administrator gives you the ability to manage many aspects of your company email system yourself, through our easy to use administration portal.

This includes:

  • Adding and editing aliases
  • Adding mailboxes
  • Adding and editing distribution lists
  • Viewing your company users’ mailboxes
  • Manage user preferences
  • Manager user external accounts

To set this up you will need to contact Secure-ISS.

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What are Shared Folders?

Shared folders are a ‘folder’ containing emails which are shared between multiple users. Mail in shared folders are the only copy of that mail. If one user deletes an email in a shared folder, it will disappear for all users of that folder.

Shared folders are a handy way to co-ordinate multiple users across your organization. A shared folder is set up in one mailbox and then shared with one or more people. The creator of the shared folder assigns permissions to each person they share with – read only (they won’t be able to change, delete or edit emails in the folder) or manager (they can change emails in the folder).

An example:
  • Cameron shares the folder ‘Folder 1’ with Paul as read-only
  • Cameron shares the folder ‘Folder 2’ with Paul as manager
  • Cameron shares the folder ‘Folder 3’ with Grant as read-only

In the above situation Paul would only be able to view emails in Folder 1, but he could delete, change and add emails to Folder 2, and Grant could only view emails in Folder 3.

Shared folders are also a good solution for delegating work within your company. The manager could have a number of shared folders, with each folder shared with one and only one staff member. If the manager dragged an email into the folder assigned to a staff member, they could then see that email and action it.

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What is Archiving?

Archiving involves keeping a copy of every email received and sent by a particular mailbox (or many mailboxes). This is a regulatory requirement in some cases, and provides a full and complete list of the company’s email activity for audit purposes.

Setting up archiving means that a separate ‘archive mailbox’ is set up for each mailbox in your system. A copy of all emails received by and sent from that mailbox is stored in the archive mailbox, which is generally inaccessible to staff. This mailbox can be accessed by a domain administrator or restricted to Secure-ISS staff. Even when the user deletes or alters an email in their mailbox, the original message will be preserved in the archive!

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What is an Email Server?

An email server is the computer which receives emails addressed to you. The server is run by your email hosts – your email hosts are the company which is in charge of your email. The email hosts for Secure-ISS Zimbra are Secure-ISS. The email hosts for Bigpond are Telstra. The email server stores a copy of your mail so it can be downloaded one or more times by an email client (Outlook, etc) on your local computer.


                                                —–> Microsoft Outlook
   Email Server ———–          —-> iPhone Mail
                                               —–> OnEmail Webclient


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What is a Local Computer?

Your local computer is the computer on which you access your emails. This is generally the computer sitting directly in front of you, or possibly a Secure-ISS Cloud Virtual Private Server. If you’re opening webmail or Outlook on a computer, that’s your local computer.

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What are PST Files?

When mail is downloaded from your email server to your local computer, Outlook stores it in ‘PST files’. PST files are essentially a copy of all of the emails in Outlook. When migrating to Secure-ISS Zimbra we generally use these PST files to upload all of your existing mail to our Email Server.

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Internet Connectivity (1)

Internet Connection Testing

To Test Connection Stability

To test the rate of dropouts, perform the following steps.

1.  Click on the start menu.

  • If using Windows XP, click on “Run” and then type “cmd” and press enter
  • If using Windows Vista/7, type “cmd” into the search box in the bottom left hand corner and press enter

2.  A black and white window should appear.  Type the following and press enter



  • ping -t cloud01.secure-iss.com
  • This test will send a signal to our datacentre every one second.  Run this for a period of time – usually 10-20 minutes is long enough.  Ideally you would want this test to be running over the time period that your cloud server drops out.

3.  Once you have run the test for a while, press CTRL+c to terminate the test.  There should be text which looks like the following.


  • Ping statistics for cloud01.secure-iss.com:
  • Packets: Sent = 30, Received = 29, Lost = 1 (3% loss),
  • Approximate round trip times in milli-seconds:
  • Minimum = 3ms, Maximum = 20ms, Average = 11ms

4. If using a Mac, open up your Terminal by clicking on the Terminal icon located in your Utilities folder, which is located in your Applications folder.

  • type in: ping cloud01.secure-iss.com

Screen Shot 2013-12-19 at 3.54.07 PM

  • let the test run for a while and then press CTRL+c simultaneously to stop the test.

Screen Shot 2013-12-19 at 3.27.23 PM

— cloud01.secure-iss.com ping statistics —

  • 21 packets transmitted, 21 packets received, 0.0% packet loss
  • round-trip min/avg/max/stddev = 5.307/8.802/23.036/3.850 ms


  • This will tell us how healthy your connection is.  If you can let us know what this summary says (examples above, including the Average, Max, packets sent, received and Lost) in an email we can let you know whether the connection is stable.



To Test Internet Speed

  • To test your internet speed, navigate to www.speedtest.net. Click “Begin Test”.  We are particularly interested in your upload and download speed, and average ping.



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Microsoft Remote Desktop Connection for Mac (4)

How do I setup a connection from Macbook or iMac machine?

(Please note that following FAQ article is not applicable to QFAP users).


Downloading the App from the Apple App Store.

To download the application, open up the Apple App Store and search for “Microsoft RDP”. You will find the app “Microsoft Remote Desktop”.


Screen Shot 2014-02-10 at 8.42.48 AM


Click on the App to install it.

Once the app is installed, launch the app.

Screen Shot 2014-02-10 at 8.42.00 AM



Select the “+ New” button. This will allow you to create a new connection to our servers.


Microsft RDP Initial Screen


You will see the “Edit Remote Desktops -” Window appear. This is where you can add the details for your connection.


Microsoft RDP "Edit Remote Desktops" Screen


  • Connection Name (This can be whatever you like, in our example it is  “Private Cloud”)
  • PC Name You would have been supplied this information in your welcome email. It would be in the format cloud01.secure-iss.com:<PortNumber> Where Port Number is the number supplied by Secure-ISS.
  • Leave the Gateway Address as the selection “No Gateway configured”.
  • Credentials Should be CLOUD\<username> where <username> is the username supplied by Secure-ISS (in your welcome email).
  • You can leave the Resolution set to Native. The colours can be adjusted based upon your Internet Connection. (The lesser the resolution the less lag will be seen on slower connections.)
  • Check the “Full Screen” checkbox should you wish the connection to take up your entire screen.
  • On the “Scale content” box leave this unchecked.
  • Select the “Use All Monitors” if you wish to use more than just a single monitor.


Click the Session tab.


Microsoft RDP for Mac - Session Screen

Check the  item “Forward Printing Devices”.


If you wish to see local folders from your Mac, select the “Redirection” tab and ensure that the “Enable Folder redirection” is checked.


To add folders click the “+” button. Select “Path”, “Browse” (will appear in the drop down box), click “OK”. In the “Select Directory” screen, select the folder you wish to be able to see on the Remote Connection.


When you are finished, click the Close button (Red Cross top left of “Edit Remote Desktops”) window.


You should now see the new connection in the “My Desktops” screen.


To launch the connection, Double Click the entry you have just created.


Read More.

Adding a Username

After launching the Microsoft Remote Desktop:

  • select the “New” button at the top-left corner of the Microsoft Remote Desktop window

Screen Shot 2013-12-18 at 4.39.56 PM

  • after selecting “New”, the “Edit Remote Desktops” popup window will appear.

Screen Shot 2013-12-18 at 4.42.23 PM

  • From here, the “Connection name” can be entered to identify the remote desktop
  • The IP address supplied to you by the Secure-ISS support staff must be entered into the “PC name” field
  • The User name and Password supplied to you by the Secure-ISS support staff is to be entered in the “Credentials” section
  • Once the credentials have entered, the name of the remote server will be listed under the “My Desktops” section

Screen Shot 2013-12-18 at 4.58.13 PM

 To connect to your Remote Desktop, double-click on the server name listed in the “My Desktops” section of the Microsoft Remote Desktop window.

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How to Add a Local Network Drive

After launching the Microsoft Remote Desktop:

  • single-click on the server name in the ” My Desktops” list on the main Microsoft Remote Desktop window interface

Screen Shot 2013-12-18 at 4.58.13 PM

  • after the server is selected, the menu bar option will become visible. Click on the “Edit” option
  • Once the “Edit Remote Desktops” is open, click on the “Redirection” option located in the top menu bar.

Screen Shot 2013-12-18 at 4.42.23 PM

  • once the “Redirection” tab is selected, you will be redirected to a new window with a “+”, and a “-” located in the bottom left corner of the window.

Screen Shot 2013-12-19 at 9.28.06 AM

  • in order to add a local folder to your remote desktop you must select the “+” button, and this will provide you with the option to add a local folder to your  remote desktop by clicking on the “Path” drop down. This will provide the option to browse to a file or folder on your computer.

Screen Shot 2013-12-19 at 9.30.35 AM

  • after clicking on the “browse” button, the “Select Directory” will pop up providing you the option to select the folder you wish to add to your remote desktop.

Screen Shot 2013-12-19 at 9.35.20 AM

  • after selecting the folder from your “Select Directory” window, the “Add Local Folder” window will automatically populate the “Name” and “Path” fields with the appropriate information. click OK.

Screen Shot 2013-12-19 at 9.37.56 AM

  • The folder will then be automatically added to your remote desktop.

Screen Shot 2013-12-19 at 9.40.09 AM

  • your folder has been successfully added.

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How to Forward Printer Devices to Remote Desktop

After launching the Microsoft Remote Desktop:

  • select the “New” button at the top-left corner of the Microsoft Remote Desktop window
  • after selecting the “New” tab, the “Edit Remote Desktops” window will appear.
  • you must click on the “Session” tab located between the “General” tab, and the “Redirection” tab
  • in the “Session” window, select the “Forward printing devices” box

Screen Shot 2013-12-19 at 10.06.08 AM

  • close window

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SharePoint (3)

How OneDrive can sync PC to SharePoint

  • Click on Start button to view All Programs, and open OneDrive by clicking on the program



  • Once program opens, enter URL of SharePoint site in pop up




  • To change the location of where to save your library, click on “Change” hyper link, and select desired folder from Browse For Folder pop up where you would like to sync SharePoint Library



  • Click on Sync Now button, and enter user credentials when prompted




  • Select the desired library to sync with


  • Click Sync selected button, and wait for the syncing to all your files



  • Navigate to Windows Explorer to see your sync’d folders with SharePoint


  • Now your files are shared between your PC and SharePoint site

Read More.

Consider the following behaviors when planning to deploy and use OneDrive for Business in your organization

  • If you move a document to the OneDrive for Business document library on a My Site, you will lose metadata and any version history associated with the file.
  • If you synchronize a document library that requires metadata to be filled in, the files will synchronize with SharePoint Server 2013, however, the document will remain checked out to you. To check-in the document, you have to fill in the required metadata either through SharePoint Server 2013 using the browser, or by opening the file with the Office 2013 client.
  • In the OneDrive for Business document library, you can share documents with other users. In the Sharing dialog, you can select either the Can edit or Can view permission level. Do not add new permission levels to the OneDrive for Business document library on the user’s My Site.

Read More.

How to install the OneDrive for Business (formerly SkyDrive Pro) sync client for SharePoint 2013 and SharePoint Online

Installing the client

To install the OneDrive for Business (formerly SkyDrive Pro) sync client, follow these steps:

  • Uninstall any previous versions of OneDrive for Business (formerly SkyDrive Pro).
  • Go to https://onedrive.live.com/about/en-us/download/
  • In the “OneDrive for Business (formerly SkyDrive Pro) sync client installers” section, click the OneDrive for Business (formerly SkyDrive Pro) installer for your language and system edition. If you are already running an x86 or x64 edition of Office, you must select the same edition type for OneDrive for Business (formerly SkyDrive Pro).
  • Run the downloaded file to start the Setup program.
  • Follow the on-screen instructions to complete the installation.
  • If you are asked to provide a license key, enter 3V9N8-W93CC-FQPB8-Y9WVF-TVGJ3.
  • Open your personal OneDrive for Business (formerly SkyDrive Pro) document library or any SharePoint 2013. Then, click the Sync button to sync the libraries.


  • The OneDrive for Business (formerly SkyDrive Pro) sync client ships together with two components that are not selected for installation by default. We recommend that you do not change these default settings.
  • If you have one of the following versions of Office 2013, you already have the OneDrive for Business (formerly SkyDrive Pro) sync client installed:
    • Office Professional Plus 2013
    • Office 365 Enterprise E3
    • Office 365 Midsize Business
    • Office 365 Small Business Premium

      Uninstalling the client

      To uninstall the OneDrive for Business (formerly SkyDrive Pro) sync client, follow these steps:

      1. Click Start, and then click Control Panel.
      2. Click Programs.
      3. Under Programs and Features, click Uninstall a program.
      4. In the list of currently installed programs, click Microsoft skydrive pro 2013, and then click Uninstall.

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Zimbra Email Account Setup (8)

How to set up Outlook for Zimbra

The following steps will walk you through the setup for the Zimbra Outlook Connector. This enables the Outlook client to sync all the information with the Secure-ISS Zimbra service.

Step 1:  Download the Zimbra Outlook Connector from:

  • 32 bit Outlook (most users):
    • http://www.secure-iss.com/downloads/ZimbraConnector_x32.msi
  • 64 bit Outlook:
    • http://www.secure-iss.com/downloads/ZimbraConnector_x64.msi

Step 2:  Run the file. On later versions of windows you will receive a number of UAC prompts as follows.


  • Click “Run” to continue.

Step 3:  Run through the Setup Wizard

  • You will now be guided through the installation wizard. The welcome window for the setup wizard should pop up, as below. Select “Next >”.


  • The End-User License Agreement will be displayed next. Review and accept the agreement.


  •  Select  “Next >
  • The next screen confirms the installation.


  • Select “Next >”.
  • You may again receive a UAC prompt at this point. If you do, select “Run” to continue. Installation of the software will then occur.


  • At the conclusion of installation the following screen will be displayed.


  • The installation of Outlook Connector is now complete. You can open up Outlook and run the steps to setup the Zimbra connection.

Step 4: Profile Setup

  • Please read the section titled “Where’s my old profile gone?” prior to running this step.
  • When you next launch Microsoft Outlook, The Zimbra setup wizard will appear.
  • Note: For a brand new Outlook installation with no existing profiles, the prompts within Outlook may not automatically come up.


  • The entries on the “Server Configuration” screen will need to be completed at a minimum. The entries should be as follows:
    • Server Name (Pre-populated):  zimbra.secure-iss.com:60443
    • Username: The zimbra email address that has been set up for you(i.e. name@domain.com)
    • Password: Your email password.
  • Once these have been selected you can take a quick look at the settings on the remaining tabs.

Connection Settings

  • In a corporate environment you may be behind a Proxy firewall. If so, you may need to enter these details into the “Connection Settings” tab via the “Manual proxy configuration”. If you don’t know what this is, it is likely that you don’t have one, and can select “No Proxy”, or simply leave it at the default selection of “Use IE Proxy Settings”.


 Download Settings

  • There is no default for these settings. Please read through the two “Message Settings” options to determine if you need each of these for your particular environment. By default they are not enabled.


 ZDB Configuration

  • You should not need to change any settings on this tab.


 Where’s my Old Profile gone?

  • By default, the Zimbra profile is set to your current Profile. So this means any existing Profiles will no longer show up in Outlook. They have not been removed they are just no longer the default.
  • If you still require access to your existing profile and email accounts, you have two options from this point. You can re-add your existing email accounts into the new Zimbra profile (preferred method) or you can have Outlook ask which Profile to open at Startup.

Re-adding your existing accounts

  • To re-add your existing accounts, you will need to go to the Tools menu and click Account Settings.
  • If you are unsure on how to setup the accounts, please check out the steps at the Microsoft Office website:
  • If you do not know all of your details, you can still access your old profile.

Accessing your old(Existing) profile

  • Open the Mail Setup dialog box.
    • In Control Panel, double-click User Accounts, and then click Mail.
    • Note: If you are using Control Panel classic view, double-click Mail.
  • Click “Show Profiles” (the following screen will appear).


  • You should be able to see a number of profiles, with the Zimbra profile set down the bottom under “Always use this profile”.
  • To enable you to select a profile within Outlook, select the Option “Prompt for a profile to be used”.
  • Once you have transferred all of your settings and/ or mail, you can following the same steps to set the default profile back to Zimbra by selecting the “Always use this profile” option.
    Setting up Outlook for Secure-ISS OnEmail


Read More.

Zimbra Setup for Apple Mail Program

These are the steps to setup Zimbra service with Apple Mail

Step 1: Start the “Mail Program

    • If you haven’t previously added an account to Mail, the window below may automatically appear:


    • If you don’t see this window, Click on “Mail”, then “Add Account…”:


Step 2: Enter your name, address, and password. 

    • Once selecting the “Add Account…” option in the drop down menu, a list of different email service providers will pop up
    • Select the “Add Other  Mail Account…” option, and click on “Continue”

Screen Shot 2014-01-10 at 3.35.06 PM

    • an Add a Mail Account box will appear where you can enter your details

Screen Shot 2014-01-14 at 9.11.12 AM

    • “Full Name” is the name that other people will see when you send an e-mail. It should be your real (and complete) name, such as Steve Jobs.
    • Type your email address into the box marked “Email Address”. The address has to be identical to the email address that was setup for you in the Zimbra setup.
    • Use the email password you changed your account to when you logged into your email for the first time through the web-client.
    • Click “Create” when finished.
    • After the “Create” button is clicked, a message will appear at the bottom of the box indicating the account must be manually configured. Click “Next”.

Screen Shot 2014-01-14 at 9.20.29 AM

    • an “Incoming Mail Server Info” window will appear with two Account Type options, IMAP and POP.
    • Select IMAP ( selected by default)
    • in Mail Server, enter zimbra.secure-iss.com
    • User Name is your email address, and it must be in lowercase.
    • the password field is pre-populated by default.

Screen Shot 2014-01-14 at 9.28.12 AM

    • Click “Next”
    • Once verified, the “Outgoing Mail Server Info” window will appear

Screen Shot 2014-01-14 at 9.32.07 AM

    • Enter zimbra.secure-iss.com as the “SMTP Server”
    • “User Name” is your email address, again.
    • Password is your existing password.
    • click “Create”.
    • a message will appear indicating that additional information is required. click “Next”.

Screen Shot 2014-01-14 at 9.41.24 AM

    • in the “Port” field enter 60443
    • Use SSL should be checked
    • Use “Password” Authentication
    • click “Create”, and your mailbox should be connected and you should be able to read all your messages, write emails, and send them.


  • A note on Special Folders
    • To direct trashed, draft or sent messages into the proper IMAP folders, you must map the default Apple Mail folders to special folders:
  • Open Mail.app
    • Click on the Trash folder under your Zimbra account (You will probably find this at thebottom of the left hand menu);
    • Go to the Mailbox Use this Mailbox for and select Trash
    • Do the same for Sent and Draft folders (Your Draft folders should have sub-folder options for each account at present)
    • They will now appear below the Mail.app Trash, Sent and Draft folders along with the special folders from other accounts.
    • You will likely end up with new folders in the Zimbra section called ‘ Deleted Messages ‘ and ‘ Sent Messages.’
    • You should delete these folders now (move any mail before you delete them)
  • Zimbra Connector for Apple iSync:

This download enables applications such as iCal to synchronise calendar and contacts with a Secure-ISS OnEmail server for the user.

For instructions on how to install and setup this software, please refer to the official Zimbra pages.

The settings required for this installation are as follows:

  • Hostname: Zimbra.secure-iss.com
  • Port: 60443
  • Use Secure Connection: yes
  • Username: the zimbra email address that has been setup for you.
  • Password: email password

Read More.

How to Create a Signature

When logged into your Zimbra account:

  • click on the “Preferences” tab located on the tab bar between “Briefcase” and “Social”.
  • collapse the “mail” option in the Preferences pane located in the left-hand column of your Zimbra browser window, and select the “Signatures” tab.
  • Make sure that the “Format As HTML” option is selected in the drop down box located in the right-hand side of the Signatures editing box.

Screen Shot 2013-12-18 at 2.18.03 PM

  • click on the “New Signature” button to create a new signature, and type into signature text box.
  • To insert images, it is important to insert image using the “insert image” button located in the right hand side of the tool bar.
  • From the “Upload Image” Box, click the “Choose Files” button to select the preferred image to insert into your signature, click OK.

Screen Shot 2013-12-18 at 2.27.57 PM


  • click “Save”

Read More.

How to Share Calendar, Folder, Contacts

When logged into your Zimbra account:

  • click on the “Preferences” tab located on the tab bar between “Briefcase” and “Social”.
  • Select the “Sharing” icon located on the left-hand column.

Screen Shot 2013-12-18 at 2.34.38 PM

  • In the “Folder type:” drop down box located at the bottom of the Zimbra browser, directly under the “Share A Folder” heading, select the type of folder you wish to share.
  • Once the folder type is selected, click Share.
  • A “Choose Folder” pop up box will appear where you must click on the folder you wish to share, press OK.

Screen Shot 2013-12-18 at 2.37.00 PM


  • A “Share Properties” menu box will appear which provides you a share options, and a yellow box for you to enter an email address that you wish to share your file with, press OK.

Screen Shot 2013-12-18 at 2.38.28 PM

  • Click “Save”.

Read More.

How To Set Up Email Forwarding

When logged into your Zimbra account:

  • click on the “Preferences” tab located on the tab bar between “Briefcase” and “Social”.
  • Select the “Mail” icon located in the left-hand column.
  • In the “Receiving Messages” section, scroll down to the “Forward a copy to:” text field and enter the email address where you wish the emails to be forwarded to.

Screen Shot 2013-12-18 at 2.48.59 PM

  • click “Save”

Read More.

How To Create Rules and Filters

When logged into your Zimbra account:

  • click on the “Preferences” tab located on the tab bar between “Briefcase” and “Social”.
  • Select the “Filters” icon located on the left-hand column.

Screen Shot 2013-12-18 at 2.56.17 PM

  • click on the “New Filter” button to bring up the “Add Filter” box.
  • the rules can be set for the filter in the “Add Filter” box.
    • The name of the filter can be set.
    • The conditions can be set for receiving messages, and the actions can be set for when the conditions are met according to the filter rules established.

Screen Shot 2013-12-18 at 3.03.46 PM

  • click OK
  • Changes to filter rules are saved immediately, so it is not necessary to click on Save button


Read More.

How To Change a Password

When logged into your Zimbra account:

  • click on the “Preferences” tab located on the tab bar between “Briefcase” and “Social”.
  • Select the “General” icon located in the left-hand column.
  • In the “Login Options” section located near the top, the “Change Password” button is visible.

Screen Shot 2013-12-18 at 3.09.12 PM


  • after the “Change Password” button is clicked, the “Change Password” window will pop up.

Screen Shot 2013-12-18 at 3.12.07 PM

  • click on the “Change password” to officially execute the changing of the password.
  • click Save

Read More.

How to Set an Out of Office Reply

When logged into your Zimbra account:

  • click on the “Preferences” tab located on the tab bar between “Briefcase” and “Social”.
  • Select the “Mail” icon located in the left-hand column.
  • scroll down to the “Receiving Messages” section and check the “Send auto-reply message:” box.

Screen Shot 2013-12-19 at 2.59.46 PM

  • Enter your auto-reply message in the text box, and select the start and end dates for your auto-reply message to be displayed.
  • click “Save”

Read More.

Product Spotlight – OnEmail

  • Australian Hosted Zimbra 8.x product
  • Share Emails with colleagues
  • Share Calendars with colleagues
  • Share Documents with colleagues
  • Access your emails from any device anytime

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