CloudEx – Frequently Asked Questions (FAQs)

In this section of our website we look to answer a number of the frequent queries we get around the CloudEx platform. If you are not able to find an answer here feel free to contact us!

  Can I Keep my email history, current contacts and calendar when I upgrade to a Cloud Exchange account?

Yes, we can import all of your existing email data.

   Will CloudEx work on my Phone/ipad/android/laptop?

All of the Secure-ISS CloudEx Features will work on any device that supports Microsoft Exchange. Common supported devices are:

• iPhone
• iPad
• Android phones and tablets
• Microsoft Outlook on both windows and Mac
• Windows Phone 7 smartphones

   What is an email alias?
An e-mail alias is simply a forwarding e-mail address. Aliasing allows you to have multiple e-mail addresses sent to a specific e-mail account (ie. You could have the email addresses info@your-domain.com and sales@your-domain.com delivered to the one address admin@your-domain.com)

 Distribution lists?
A distribution list is essentially a one-way mailing list. For example,  team@yourdomain.com may be a distribution list that contains all of the staff at your company. This would mean an email sent to team@yourdomain.com would automatically be sent to every staff members’ email address.

  How do the Charges work?

Pricing for the CloudEx service is done on a mailbox basis. All of our plans offer unlimited Australian based storage and start from $12/ month (Ex GST). More information can be found on Pricing page.

  What is a mailbox?
A mailbox is a repository where your mail is stored, analogous with account.