When you purchase an ARCA product you have access to an extensive array of support tools and
personnel.
To ensure that your appliance keeps working for you and your business,
every appliance comes with a 3 year warranty and 3 year unlimited phone and internet support.
From a support perspective the following options are available when you purchase an ARCA appliance from Secure-ISS or one of its
partners:
- First level support and training provided by Secure-ISS; (extra charges may be applicable for training);
- Extensive training available from Zenith;
- All warranty claims and faulty components handled within Australia from South East Queensland;
- ARCA technicians are also available for 24/7 online support and more complex troubleshooting;
and
- ARCA support handled through an online portal located at
https://support.zenitharca.net.
To contact us for any support issues, please call 1300 769 460
or send us an email at
support@secure-iss.com.
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